Employment

Reports To: Nordic Center Manager

Salary: $20/hour, non-exempt

Hours of Work: mid-December-March (shifts are dependent on Crested Butte Ice Arena’s opening & closing dates). 6-10PM shifts 

Job Description: The Nordic Center Night Shift Associate works independently after the Nordic Center’s operations have closed for the day to support the Crested Butte Ice Arena’s operations, players and guests. The Night Shift Associate will also support the Nordic Center’s closing tasks as needed. 

Key Duties and Responsibilities:

• Work independently and efficiently for evening shifts which primarily serves ice skaters, hockey teams, and rental returns

• Facilitate ice skate rentals and ensure guests complete necessary paperwork

• Complete retail sales as needed

• Perform opening (for night shift) and closing duties, including but not limited to mopping, vacuuming, cleaning restrooms, and restocking 

• Answer customer questions and provide information about CB Nordic’s programs, retail offerings, trail systems, and more

• Proficiently use software systems including Salesforce, Square, Google Drive, and Booqable

• Maintain access to the Nordic Center when snowing by shoveling outside entryways and stairs in and out of the Nordic Center

• Clean and organize staff and retail areas, restocking merchandise as needed

• Complete any rental returns received

• Provide exemplary customer service to both guests and internal staff

• Complete pre-season training as required 

Preferred Skills/Prerequisites:

• Experience In using database systems such as Salesforce, Square, and Google Drive

• Minimum one year experience in a retail setting, preferred

• Minimum of two years of experience in a customer service role preferred

• Excellent written and verbal communication skills

Perks & Benefits

• Nordic Center season’s pass

• Staff discount on merchandise, events, programs, and dining

How to Apply: Submit a resume and cover letter to amanda@cbnordic.org. Please reach out to Amanda Baseler (Nordic Center and Yurt Manager), amanda@cbnordic.org, with any questions.

Reports To: Service Technician Supervisor

Salary: $21/ hour, non-exempt

Hours of Work: November-April, part time, flexible schedule. 5-15 hours/week, depending on service requests.

Job Description: Our Service Technicians are a vital part of the Crested Butte Nordic team and Nordic community in the Crested Butte Valley. The Service Technicians will complete Nordic ski service efficiently and expertly to help maintain our guest, team, and rental equipment at the highest level. The ideal candidate will have ski service experience, but training is available for those who are technically apt and motivated to learn and receive feedback.. The schedule is flexible and will be coordinated via the Service Technician Supervisor on an as needed basis.

Key Duties and Responsibilities:

• Service Nordic skis, including waxing, scraping, and brushing skis, installing bindings, cutting poles, and maintaining pole grips and straps.

• Repair Nordic rental skis and/or document damage for warranty claims

• Communicate with customers and answer questions as needed when receiving skis or other gear for service

• Follow procedures while creating and updating accurate, well-documented work orders throughout the service process

• Monitor customer work orders to ensure timely completion

• Initiate prompt and accurate communication with customers as needed

• Collaborate with Nordic Center Manager, Supervisors and Associates to ensure a seamless intake and communication process for services items

• Assist Nordic Center Associates, Instructors, Supervisors and Volunteers with technical questions from staff and guests

• Timely and accurately track inventory of supplies taken from merchandise shelves

• Support with Alley Loop wax orders and waxing in the day(s) leading up to the event

• Make repairs to snowshoes and sharpen ice skates as needed

• Support pre-season ski prep and end of season storage wax for rental fleet

Preferred Skills/Prerequisites:

• Experience with ski service or other shop experience preferred

• Understanding of different equipment types and compatibility

• Knowledge of ski fitting and ski wax to make appropriate recommendations

• Ability to navigate ladders, reaching overhead and ambulate in tight spaces

Perks & Benefits

• Nordic Center season pass

• Staff discount on merchandise, events, programs, and dining

How to Apply: Submit a resume and cover letter to amanda@cbnordic.org. Please reach out to Amanda Baseler (Nordic Center and Yurt Manager), amanda@cbnordic.org, with any questions.

Reports To: Nordic Center Manager

Salary: $30.25/hr, non-exempt

Hours of Work: Mid-December- March. 

Hours are generally 1:30PM -10:30PM, 1-4 shifts per week. Weekend, holiday, and evening work is required. 

Job Description: The yurt host is a fast-paced and dynamic position, responsible for the front of house organization and overall guest experience at Magic Meadows Yurt Dinners, CBN Yurt Events, and Yurt Bistro. The host is a customer facing role and should be able to portray to guests the unique experience  of Crested Butte Nordic yurt events and how our yurt events support our mission as a non-profit. The host works closely with the Nordic Center Manager, the Yurt Operations Supervisors, the Yurt Guides & Servers, Dishwasher, and chef to ensure a successful dinner at the Magic Meadows Yurt. Above all other roles, exemplary customer service and character is expected. 

Key Duties and Responsibilities:

• Create seating/table chart prior to each dinner

• Assist the Yurt Operations Supervisor in gathering supplies necessary for each dinner, including but not limited to packing alcoholic and non-alcoholic beverages, filling water containers, rags, and other necessary items

• Mix specialty cocktail from supplies and recipes provided prior to each dinner

• Arrange tables at yurt according to seating assignments

• Set and clear tables

• Calculate number and meal selections at each table for the chef

• Coordinate guide/server roles upon their arrival

• Serve drinks at the bar

• Welcome guests with an overview of CB Nordic, CBLT, and introductions

• Orchestrate servers for smooth flow of serving each course during dinner

• Clean up front of house after dinner

• Support Yurt Operations Supervisor, dishwasher, and the chef clean up with clean up and loading supplies at  the end of the night

• Ensure supplies are put away and tidy in Cat Barn prior to leaving

• Communicate with NCM about supplies needed out at yurt in a timely manner

• Uphold CB Nordic policies and procedures in a remote, backcountry setting

• Ability to obtain Colorado Food Handler’s Certificate & TIPS certification prior to dinners

• Collect and deliver tips to NCM as per CBN policy

Preferred Skills/Prerequisites:

• Excellent communication skills

• Must be 18 years of age or older

• Minimum one year experience as a host or serving in a fine dining setting, preferred

• Minimum of two years of experience in a customer service role

• Ability to lift up to 50 LBS, ambulate in tight spaces, and carry loads up and down stairs

Perks & Benefits

• Nordic Center season pass

• Staff discount on merchandise, events, programs, and dining

How to Apply: Submit a resume and cover letter to amanda@cbnordic.org. Please reach out to Amanda Baseler (Nordic Center and Yurt Manager), amanda@cbnordic.org, with any questions.

Reports To: Nordic Center Manager

Salary: $25/hour, non-exempt

Hours of Work: 20-35 hours per week preferred, November 14-April 5

Job Description: The Nordic Center Supervisor plays a key role in the day to day operations at the Crested Butte Nordic Center and directly supports on-shift associates and guests. Daily operations include Nordic ski, snowshoe, and ice-skate rentals, merchandise sales, issuing season passes, selling day passes, booking lessons, and managing inventory. 

Key Duties and Responsibilities:

• Greet guests as they arrive to the Nordic Center and provide a pathway to support 

• Prepare, fulfill, and monitor rental reservations and outfit guests accordingly

• Sell and distribute season and day passes

• Provide supervision and support for associates as needed during shifts

• Ensure opening, closing, and daily duties are being completed

• Uphold CBN policies and procedures 

• Utilize software systems such as Salesforce, Square, Google Drive, and Booqable

• Update inventory on POS system as needed 

• Complete bookings of lessons and tours as needed, working closely with Programs Manager

• Model and provide exemplary customer service

• Maintain open communication with Nordic Center Manager about Nordic Center inventory and supplies 

• Work collaboratively with the Nordic Center Manager to implement smooth and efficient processes for Nordic Center Team

• Monitor cash drawer and get change as needed 

• Answer customer questions and provide information about CB Nordic’s offerings, trail systems, and equipment

• Understand and grow knowledge of offered products, gear, and industry trends

• Complete pre-and ongoing training as required

• Collect and deliver tips at end of shift in accordance of CB Nordic policy

• Open and/or close cash drawer based on shift, following CB Nordic accounting procedures

This may be a great fit if you…

• Have experience using software systems such as Salesforce, Square, G-Suite, etc…

• Have a minimum of two years of experience in a customer service or retail role

• Enjoy working in a dynamic job environment, interacting with customers and team members, and are comfortable receiving and delivering feedback

• Are a Nordic skier, have a passion for winter sports, or would like to learn about a new form of winter recreation

Perks & Benefits

• Nordic Center season pass

• Staff discount on merchandise, events, programs, and dining

How to Apply: Submit a resume and cover letter to amanda@cbnordic.org. Please reach out to Amanda Baseler (Nordic Center and Yurt Manager), amanda@cbnordic.org, with any questions.